Before the reading, check what these words mean
| Joseph Speaking | Assist |
| Brute Force Attack | Can you provide me with…? |
| Issues | I think |
| Domain name | Spell? |
| Anything Else | User Agent |
- Agent: Energy Inc, Joseph speaking, How can I assist you today?
- Caller: Hi Joseph, I am Liza. I think my solar panel installation has some issues
- Agent: I am sorry to hear that, we can send a technician to check your installation this week.
- Caller: That sounds perfect
- Agent: Can I have your name please?
- Caller: My name is Linda Ramos
- Agent: Can you provide me with your client ID?
- Caller: My Client ID is 45869
- Agent: Can you repeat that again please?
- Caller: Sure, it is 45869
- Agent: What’s the best time for the inspection?
- Caller: Next Monday during the morning
- Agent: Perfect. The support ticket number is 87433
- Caller: Thanks
- Security Agent: Anything else I can help you with?
- Caller: No, Thank you very much for your help
