Reading Task: Support Call – Site Inspection

José Manuel

Before the reading, check what these words mean

Joseph SpeakingAssist
Brute Force AttackCan you provide me with…?
IssuesI think
Domain nameSpell?
Anything ElseUser Agent

  • Agent: Energy Inc, Joseph speaking, How can I assist you today?
  • Caller: Hi Joseph, I am Liza. I think my solar panel installation has some issues

  • Agent: I am sorry to hear that, we can send a technician to check your installation this week.
  • Caller: That sounds perfect

  • Agent: Can I have your name please?
  • Caller: My name is Linda Ramos

  • Agent: Can you provide me with your client ID?
  • Caller: My Client ID is 45869

  • Agent: Can you repeat that again please?
  • Caller: Sure, it is 45869

  • Agent: What’s the best time for the inspection?
  • Caller: Next Monday during the morning

  • Agent: Perfect. The support ticket number is 87433
  • Caller: Thanks

  • Security Agent: Anything else I can help you with?
  • Caller: No, Thank you very much for your help

I am José Manuel and I am an English Teacher in Costa Rica who loves English. I have been teaching English for more than 8 years and I like sharing what I know with others