Caller (C): Hello, is this the technical support line? I need some help with my website.
Support Agent: Yes, you’ve reached our technical support. How can I assist you today?
Caller: Great, I’ve been having some issues with unwanted traffic on my website. I believe it’s coming from a specific IP address and user agent. I’d like to block them both.
Support Agent: I’m sorry to hear that. Let’s get this sorted out. Could you provide me with the IP address and the user agent you want to block?
Caller: Of course. The IP address is 123.45.67.89, and the user agent is showing up as “BadBot/2.0”.
Support Agent: Thank you for providing the details. I will block the IP address and the user agent right away
Caller: Thank you
Support Agent: Do you have any additional questions or concerns?
Caller: Can you challenge all traffic from a specific country?
Support Agent: Sure, What countries do you want to challenge?
Caller: I want to challenge all traffic from Vietnam, India, Brazil, and Russia
Support Agent: Done
Caller: Thank you, you too. Goodbye!
Support Agent: Goodbye, take care!
Task #1
In pairs or in groups of three, write tech-related sentences using these prompts:
| #1 | I’ve been having… |
| #2 | I believe … |
| #3 | Let’s… |
| #4 | Thank you for … |
| #5 | I will… |
| #6 | I am sorry to hear that your… |
| #7 | I need some help with my… |
