Step #1: What do these words mean?
| To Purchase | Original Packaging |
| To Return | Policy |
| Unopened | Concerns |
Step #2: What do these sentences mean?
| #1 | Thank you for calling |
| #2 | I’m sorry to hear that |
| #3 | I understand |
| #4 | Thank you for the information |
| #5 | That’s good to know. |
| #6 | That’s it. |
| #7 | Thank you for your assistance. |
| #8 | You’re welcome. |
| #9 | Please don’t hesitate |
| #10 | Have a great day! |
| #11 | how can I assist you today? |
Step #3: Read the dialogue and practice it
Sales Agent: Good afternoon, thank you for calling EnergyInc. My name is Derek, how can I assist you today?
Customer: Hi, I recently purchased a product from your website, and I would like to return it.
Sales Agent: I’m sorry to hear that. May I know the reason for the return?
Customer: It’s not exactly what I was looking for, and it doesn’t meet my needs.
Sales Agent: I understand. Can you please provide me with your order number and the name of the product you’d like to return?
Customer: Yes, my order number is 54644, and the product is Klein’s Digital Multimeter
Sales Agent: Thank you for the information. May I know if the product is unopened and in its original packaging?
Customer: Yes, it’s unopened and in the original packaging.
Sales Agent: Great! Our return policy allows for returns within 30 days of purchase, and as long as the product is unused and in its original condition.
Customer: That’s good to know. How do I start the return process?
Sales Agent: You can either email us at returns@energyinc.com or just email us, p your order number and the reason for the return.
Customer: Okay, I’ll email you guys with the required information.
Sales Agent: Perfect! Once we receive your email, we will initiate the return process. Is there anything else I can help you with?
Customer: No, that’s it. Thank you for your assistance.
Sales Agent: You’re welcome. Please don’t hesitate to reach out if you have any further questions or concerns. Have a great day!
