Reading: Order Inquiry

Read these expressions, analyze them, and create your own sentences.

#1Thank you for…Thank you for contacting customer service.
#2Let me check…Let me check the status of your order.
#3Keep in mind that…Keep in mind that delivery times may vary.
#4If you have any…If you have any further questions.
#5It should…It should arrive in 3 to 5 business days.

Person 1: Hello, thank you for contacting our customer service. How may I assist you?

Person 2: Hi there, I was just wondering when I can expect my order to be delivered.

Person 1: Sure thing, may I have your order number, please?

Person 2: Yes, it’s 123456.

Person 1: Thank you for that. Let me check the status of your order. (pause) It looks like your order was shipped out yesterday, and based on the shipping method you selected, it should arrive in 3 to 5 business days.

Person 2: Okay, that’s good to know. So, I should expect it by the end of the week?

Person 1: That’s correct. However, please keep in mind that delivery times may vary depending on your location and any unforeseen circumstances that may arise during shipping.

Person 2: Understood. Thank you for your help.

Person 1: You’re welcome. If you have any further questions or concerns, don’t hesitate to contact us again. Have a great day!


Screenshot-1-1
Soy José Manuel, Profesor de Inglés y creador de EduTico.com, un blog cuya misión es compartir recursos para docentes y estudiantes de Costa Rica